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Technical Customer Service Agent - TELUS Health

Health Solutions
HEA04576-20 Requisition #
Thanks for your interest in the Technical Customer Service Agent - TELUS Health position. Unfortunately this position has been closed but you can search our 415 open jobs by clicking here.
Required Knowledge:
  • College or University education in Health Informatics, Computer Science, Healthcare or related field
  • A solid understanding of troubleshooting methodologies, and familiarity with ITIL best practices
  • 1-4 years experience with a demonstrated ability to clearly communicate complex technical concepts and ideas
  • Working knowledge in one or more of the following areas:
    • Physician office workflow
    • Electronic Medical Systems
    • Operating Systems
    • Application Development
    • Networking
    • Computer hardware and peripherals
Required Skills & Abilities:
  • A commitment to service excellence, the ability to keep current with new technology, and excellent active listening, administrative and organization skills are essential
  • Client service focus
  • Strong oral and written communication skills: bilingualism (French-English)
  • Tact and diplomacy
Required Experience:
  • A minimum of 6 months to 1 year of experience in a call centre
Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.


       TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment             practices and all qualified applicants will receive consideration for employment.

       We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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