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Senior client relationship manager - Health Benefits Management Team - TELUS Health

Health Solutions
HEA04892-21 Requisition #
Locations: Montreal or Quebec city
Who WE Are: TELUS Health ~ Health Benefits Management (HBM) Team
TELUS Health is on a mission to simplify accessing health for all Canadians through technology that connects all aspects of managing health in order to help Canadians live healthier lives. Health Benefits Management (HBM) is at the core of TELUS Health. HBM as the leader is focused on delivering the industry leading instant claims adjudication technology and services to Canada’s largest health insurers servicing over 12 million Canadians on its platform. HBM is recognized as the industry leader in technology, innovation and regulatory compliance in claims management.
Who YOU Are:
You have a deep passion for customers, people and sales success. This success is all possible because you optimize strong sales and account planning methodology. You can rally to a common purpose and inspire confidence and trust in the customer’s and our vision. In your world, the org chart is upside down, you being at the bottom of the pyramid bringing support, strength and wisdom framed in an account plan. You are a great simplifier and know well that today’s top sale leaders leverage data and insights to deliver on results.
Position Overview:
In our highly dynamic, fast-paced B2B environment, with your proven track record of solving customer business problems with innovative solutions in the private health benefits management sector, you will develop and execute a plan on designated Business Development opportunities. Your success with our customers contributes to our growth strategies and ensures we lead the market with thought leadership and a premier sales force.
  • Develop and execute strategies and plans for Business Development
  • Identifying and developing strategic relationships with key customers
  • Develop strategies and sales plans for existing clients and partners
  • Work with the product group to obtain competitive positioning for our solutions
  • Assist in developing programs and initiatives designed to increase revenue from existing accounts
  • Develop a positive profile for TELUS through networking, attending and participating in trade shows and conferences, public speaking, and other sources
  • Prepare and present comprehensive and compelling business presentations to various internal and external constituencies including senior client executives
  • Work across the matrix to manage company's relationship with various clients and partners
  • Complete Account Plans for designated accounts
  • Maintain high levels of customer satisfaction by leading the team to drive real and long-standing business value and to make TELUS 100% referenceable
  • Maintain and develop key alliances with strategic internal partners to deliver winning RFP responses
  • Act as a strong ambassador for the TELUS organization and uphold the values and behaviours of a leader in the business and throughout the extended community
Required Knowledge:
Sales Execution:
  • Ability to identify and qualify opportunities before engaging specialized subject matter experts internally
  • High comfort level in group and one-on-one presentation environments
  • Self-starter who can manage a wide variety of projects
  • Ongoing participation in the due diligence process for targeted companies
  • Lead RFP process including: Opportunity Assessment and Qualification, Conduct Scoping/Validation, Develop RFP Response
  • Understanding the concepts of data analytics and how they can be applied in a sales/marketing or research department
  • Works very well in a team environment
  • Track record of consistent overachievement in the Health Benefits Management space
  • Able to translate methodology into results, delivering on standards of Velocity, Quality and Balance
  • Ability to create the environment for success and promote superior performance against stretched targets
  • Strong use of sales automation tools and selling methodology to support a differentiated sales experience for customers
  • Collaborative and effective communicator across teams
  • Bilingual French/English
Required Professional Designation/Certification:
  • University degree or equivalent experience at a senior level
  • Professional Sales certification(s) is a strong asset
Required Experience:
  • 5 years of successful sales experience at executive level
  • 5 years of successful sales experience in Health Benefits industry
  • Record of achievement in successfully meeting business development objectives
  • Demonstrated success in executing an account plan with minimal direction
  • Excellent presentation and writing skills
  • Ability to travel in support of account plans
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.


       TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment             practices and all qualified applicants will receive consideration for employment.

       We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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