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Project Management
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PRO03675-21 Requisition #

Join our team

You will join the Customer Centre of Excellence team within the Customer Service Excellence (CSE) business unit in the Business & Consumer Network Implementation area.

In this role, you will be using your strong project management and communication skills to collaborate with multiple stakeholders to support the intake and management of customer intakes across multiple streams including NGM, CPRD, Hospitality and escalations.

Here’s the impact you’ll make and what we’ll accomplish together

Timely and reliable customer communications, support an effortless customer experience and is the foundation for building trust with our customers. As a project manager, you will prime and continuously improve our intake process and will also work with business and technical teams. 

Here’s how

  • Support the management of the intake and customer journey for NGM residential and commercial, CPRD, business orders, escalations and other lines of business as appropriate
  • Collaborate with business stakeholders across TELUS and others to build requirements for customer service 
  • Work with technical teams using agile methodology to build new capabilities and customer communications journeys
  • Be the subject matter expert as required to support process improvement, enhancement and automation to champion optimization of resources in the team
  • Create, improve and enhance reporting to support the objectives of the team
  • Constantly be on the lookout for industry and customer trends to find the next best opportunity to improve operations within the team

About our team:

The Customer Centre of Excellence team is a team of highly knowledgeable professionals, committed to increasing customer trust and engagement through timely, relevant, and clear intake and customer journey management. We are passionate about driving change and we dare to take risks to go a step further. We are dedicated to making data-driven decisions and prioritize opportunities which make the biggest impact to building customer trust and driving business benefits.

You're the missing piece of the puzzle

  • Project Manager: demonstrated facilitation and project management skills including the ability to leverage technology (Google, Microsoft, Data products, JIRA, DOMO)
  • Compelling Communicator: clear, concise and influential in all aspects of communication, including compelling storytelling and presentation
  • Insights Driven: used data to make informed decisions and drive change 
  • Collaborator: ability to lead, collaborate with, and influence cross functional teams 
  • Problem Solver: a well-structured thought process and approach with a curious mind to question the status quo
  • Self-starter: thrive in a fast-paced and changing environment with very little supervision after training

What YOU Bring:

  • 2+ years of experience working as project manager
  • Real desire to put customers first and drive positive customer experiences
  • Natural curiosity and are a lifelong learner

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

       Accessibility

       TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment             practices and all qualified applicants will receive consideration for employment.


       We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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