Process Improvement Consultant - TELUS Health

• Recognized for your passion for leading change and driving results through process improvements
• Proactive strategic and creative thinker with demonstrated analytical, problem-solving, negotiation, and communication skills
• Sound working knowledge of analytical problem solving techniques and process improvement methodologies
• Excellent project management skills and strong knowledge of project methodology is desirable
• Prior consulting experience (internal or external) or thorough knowledge of process improvement, development, and re-engineering best practices (Lean Six Sigma experience preferred)
• Proven leadership, influencing and facilitation skills and business acumen
• Results-driven achiever who is able to grasp and communicate complex ideas clearly
• Energetic self-starter who has clear vision and can lead through change
• Experience working within and leading cross-functional teams
• Proficiency in process mapping techniques and tools
• Demonstrated experience successfully leading a transformational activity within a Service Operations environment
• University degree, post-secondary education (MBA preferred) or equivalent business experience
• Successful candidates will have access to Lean Six Sigma Black Belt training (which includes training on Own.it) leading to a recognized TELUS Process Excellence Black Belt Certification

• Project management experience (PMP Certification) desired
• Lean Six Sigma Green Belt or Black Belt certification with proven project successes are desirable
• 4-8 years hands-on experience in a Consulting (varied consulting experience will be considered), Change Leadership or Process Improvement role

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.