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Operations Manager

PLA05261-21 Requisition #
Be a part of a transformational journey with innovative talent and leading edge technologies.
Join our team 
TELUS Legal Services (TLS) is the leading in-house legal team in Canada, recognized as trusted business partners and strategic advisors who contribute to TELUS’ success. Every day, we deliver outstanding, innovative, and timely legal solutions to myriad business problems with a high degree of creativity and thoughtful business acumen. 
The Legal Operations team is a small team with big scope that provides critical support to TLS. We work on a full range of initiatives for TLS including strategic planning and reporting, financial management, information governance, vendor management, and technology and process enablement. We have a finger on the pulse of one of TELUS’ most important enablement units and are focused on optimizing the value TLS contributes to the TELUS organization. 
Here’s the impact you’ll make and what we’ll accomplish together
As a highly motivated, business-minded, and detail-oriented professional, you are ready to work closely with the Director of Legal Operations and business stakeholders at all levels of the company. You will be key in creating processes and practices to improve the day-to-day productivity and effectiveness of the TLS team in a dynamic and complex environment.
This is a generalist role that involves managing and supporting projects across the full range of subject matter supported by the legal team. You must be able to adapt to changing priorities and business needs, and be proactive in identifying areas of need and generating action plans.
Here's how
  • Establish an information governance and records management framework for an effective department-wide information governance program and lead outcomes-based activities including development of program objectives, policies, procedures, training and communication
  • Act as the primary point of contact for support requests related to the legal department’s document management system (iManage)
  • Ensure technology tools are properly configured and operated to support internal processes including measurement, reporting, and analysis
  • Collaborate with stakeholders to improve processes, including workflow and toolset improvement
  • Analyze performance and results and provide insight to drive increased productivity, efficiency, quality, optimization, and the improvement of both client experience and business processes
  • Participate in project efforts focused on operational optimization
You're the missing piece of the puzzle 
  • Acknowledged for strong business acumen, analytical, and problem-solving skills
  • Recognized for implementing cross-functional program plans and leading change initiatives
  • Valued for your 5+ years of operations management, business analysis, and/or consulting experience
  • Confident in engaging a broad set of stakeholders and collaborating with all levels of the leadership team 
  • Regarded for solid understanding of project management best practices
  • Exercises judgment in resolving issues or in making recommendations for solutions
  • Able to effectively prioritize conflicting demands with a bias for action
  • Passionate about process improvement and technology enablement 
  • Experience in developing, implementing, and using legal department technology solutions
  • Demonstrable experience in operations and program or project management
  • Undergraduate degree in business 
Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada.  Our competitive consumer offerings include wireline, wireless, internet and Optik TV™.  We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.


       TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment             practices and all qualified applicants will receive consideration for employment.

       We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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