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Customer Care
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ROL04451-20 Requisition #

Join our team

Amazing opportunity working from home!

Schedule: Must be available between 8 a.m. and 8 p.m. EST Monday to Friday
 
We have an exciting opportunity for an experienced Bilingual Payment Solutions Customer Service Agent within our TELUS Payment Solutions team! This team is an Information Technology (IT) leader in Canada that develops and manages solutions that automate transactions and the secure exchange of information to increase the process efficiency and quality of service of its customers.  If you thrive in a fast-paced environment, are comfortable with technology, and love to work in a collaborative environment, then read on as this job is for you!
 
Here’s the impact you’ll make and what we’ll accomplish together:
 
As a Bilingual (French/English) Payment Solution Customer Service Agent, you will have the ability to use your technical expertise and take initiative in troubleshooting and providing support for our Payment Solutions software products.
  • Assure Pay Tax Filing is an online service for electronically filing and making tax payments that Canadian financial institution provides to their corporate clients
  • Assyst Real Estate is an online mortgage processing solution that electronically links lawyers and notaries to lenders. It is a solution that simplifies the way legal forms and mortgage documents are created and managed, and it helps facilitate paperless mortgage transactions
 
 Here’s how you'll do it:

You will work together with your team and supervisors to ensure clients receive the very best customer service while resolving their questions and issues in a timely fashion. The ability to fully communicate in French and English is required. The job duties will include:

Assure Pay Tax:
  • Respond to telephone, e-mail, and faxes inquiries from financial institutions in a pleasant, caring, professional, and timely manner
  • Input transactions for returned items as requested by various financial institutions
  • Ensure that customer service issues are handled in a timely and professional manner
  • Providing excellent customer service to all customers
Assyst Real Estate:
  • Respond to telephone and email inquiries from notaries or financial institutions
  • Assist notaries or financial institutions with inquiries by providing accurate information and investigating and discrepancies
  • Ensure that customer service issues are handled in a timely and professional manner
  • Providing excellent customer service to all customers
  • Data entry

 

You’re the missing piece of the puzzle with

 

  • Bilingualism in English & French - required
  • Previous experience in clerical and/or customer service
  • Ability to work independently within a team environment with minimal supervision
  • Excellent written and oral skills in both languages
  • Capacity to multi-task
  • Basic computer knowledge
  • Knowledge of Microsoft (MS) Outlook, Word, and Excel
  • Data entry skills

 

Where WE Are Looking

 

  • Canada wide

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Everyone belongs at TELUS. It doesn’t matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all personnel whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

 

 

       Accessibility

       TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment             practices and all qualified applicants will receive consideration for employment.


       We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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📁 Customer Care

Requisition #: CUS06610-21