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Health Solutions
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HEA05459-21 Requisition #
Thanks for your interest in the Business Consultant - TELUS Health position. Unfortunately this position has been closed but you can search our 822 open jobs by clicking here.
You're the missing piece of the puzzle
  • Change agent: you are always looking for way to improve processes or outcomes to better our internal or external customer experience and are naturally compelled to challenge the norm, seek a deeper insight, and understand key business drivers 
  • Growth Mindset: You are recognized for your curiosity and growth mindset and you proactively coach others to enable them to grow their own business acumen 
  • Self-starter: You have the ability to self-motivate, prioritize, and independently execute assigned work/projects
  • Decision maker/Problem solver: You have experience assessing impacts and trends of potential customer pain points and propose feasible solutions and you have excellent analytical/business modelling skills and enjoy taking on complex challenges
  • Proactive Time Management & Prioritization: You thrive on your ability to manage multiple high-volume projects simultaneously while staying very organized
  • Creative thinker: You have a knack for delivering creative solutions to drive outstanding customer experience results
  • Highly collaborative: You have a persuasive presentation style, with polished communication skills who is capable of listening and interpreting stakeholder feedback to understand business processes and identify business issues/objectives
  • Results oriented: You are passionate about delivering results and are not afraid to get your hands dirty to drive an outstanding customer experience
  • Data Management Skills: You naturally look for patterns and analyze results, using the data effectively to make meaningful improvements
  • Relationship builder: You excel at developing excellent working relationships at all levels to build consensus
Required Knowledge:
  • Strong understanding of TELUS CE contact center environment and operational measurements
  • Lean six sigma and/or experience with process improvement methodologies
  • Intermediate proficiency with MS Office (Excel, PowerPoint, Word, Outlook) and Google
  • Possess solid financial acumen and proven experience with business analytics 
Great-to-haves
  • Healthcare experience (Asset) 
  • Post-secondary diploma/certification or equivalent 3-5 years of work experience in progressive positions
A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

       Accessibility

       TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment             practices and all qualified applicants will receive consideration for employment.


       We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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