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Planning and Analysis
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PLA05417-21 Requisition #
Join our Team
 
We’re a customer-driven and product-minded team within B2B at TELUS, responsible for our company’s value chain evolution. We simplify systems and automate processes so that Sales and Operations teams can focus on what matters most -- our Customers.
 
B2B Systems Transformation’s mission is to make life easier for our Customers and for our Team. We build and enhance the SaaS platforms that support our value chains and customer journeys - from Leads to Opportunities, from Contracts to Orders, from Fulfillment to Billing, all the way to Day 2 support. 
 
Our team includes a passionate group of strategists, business consultants, capability owners, project managers, business analysts and change management experts. We work closely with partners across the organization, such as product managers, sales and back office teams on the business side and solution architects, scrum masters and software developers on the technology side.
 
We are looking for a dynamic Business Consultant in the role of Capability Owner to join our B2B Systems Transformation team. You are team-oriented, energetic and a results-driven thought leader. You will be part of our Capability Owner team that is focused on driving strategy and executing on that strategy working across the TELUS value-chain. You will become an expert on many of our system capabilities and business process flows and will help shape our roadmap with your guidance, input and expertise.
 
What You will do
  • Work closely with the other Capability Owners to help guide, provide input and be a senior leader on the team; analyze problems and situations, and their impacts to financial operations and the customer 
  • Help champion and build positive relationships with our partners to effectively prioritize and execute business initiatives, while working with stakeholders to define opportunities and provide solutions, that optimizes our processes and deliver favorable customer experiences
  • Grow into a Subject Matter Expert (SME) for specific system capabilities to build out future enhancements and a robust roadmap to fill critical functionality gaps
  • Flush out design and user requirements with the business; lead stakeholder demos and walkthroughs of the new functionality
  • Create and document user stories and acceptance criteria in Jira; partner with the project team and change leaders to drive adoption
  • Develop and explicitly communicate the scope and what is being delivered to the business
  • Prioritize, manage and create Product Backlog items and ensure backlog items are transparent, visible and understood
  • Work closely with the Delivery team to ensure development is meeting business user requirements, balance work in progress limits and deliver successful business outcomes
  • Help provide functional content for job aids to support operational readiness, communications and training 
Your ideal profile includes
  • Understanding of industry trends and how platforms like Salesforce.com, Netcracker & ServiceNow are being applied to common B2B challenges; Preference given to candidates with experience or certifications in Salesforce.com
  • Solid knowledge of current state business processes, systems and tools from within B2B Marketing, Sales and/or Operations
  • Excellent analytical, verbal, written communication and presentation/facilitation skills with the confidence to interact with all levels of management
  • Experience with Agile project management methodologies; Project management certification -- asset
  • Knowledge of MS Office (Excel, PowerPoint, Access), G-suite (Sheets, Slides, Docs) and Jira
  • University degree and/or equivalent combination of experience and education preferred
A bit about us
 
Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you’re helping us make the future friendly. We’re committed to diversity and equitable access to employment opportunities based on ability —your unique contributions and talents will be valued and respected here.

       Accessibility

       TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment             practices and all qualified applicants will receive consideration for employment.


       We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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